Question 1

How can Metalshub benefit me in the industrial minerals industry?

Accepted Answer

No matter if you buy, sell or trade raw materials for the industrial minerals industry, there is value in using Metalshub. If you buy as a refractory producer or any other minerals consumer, you can use the Procurement Solution to optimise your procurement processes, ensure compliance and audit-readiness, take more data-driven decisions and generate sustainable cost savings. If you sell to the industrial minerals industry and are a trader or mining corporation, you can use Metalshub’s Sales Solution to discover new customers, create sales dashboards, organise inventory and streamline your sales processes. Whatever it is you’re looking for, Metalshub can help your business unlock supply chain value in the industrial minerals industry.

Question 2

In what languages and countries can I use Metalshub?

Accepted Answer

Metalshub can be used in English, Chinese, Spanish, French, Italian, Portuguese and German. The platform is available in all non-sanctioned countries and has active users from all continents.

Question 3

In what currencies can I conduct business on Metalshub?

Accepted Answer

Metalshub can support all currencies.

Question 4

What raw materials relevant to the industrial minerals industry are supported by Metalshub?

Accepted Answer

As of late 2024, Metalshub offers customers to buy, sell and trade more than 300 raw materials. This number is continuously growing and we are adding new categories on a weekly basis. It includes many raw materials to the industrial minerals industry including alumina, silicon, chamotte, bauxite, graphite, cement and more. You can access a list of current raw materials here. Should you have an enquiry regarding any particular raw material, please contact our sales team.

Question 5

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our platform can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 6

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP-addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

Digitalise Your Minerals
Supply ChainDigitalise Your Minerals Supply Chain

Platform Built for the Industrial Minerals SectorPlatform Built for the Industrial Minerals Sector

Mining Companies

Refractory Producers

Cement, Glass, etc.

Steel Mills & Foundries

Buy and Sell Any Raw MaterialBuy and Sell Any Raw Material

Multi-Product Enquiries

Source-to-Contract

Enquiry Management

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Frequently Asked QuestionsFrequently Asked Questions