Q: How much does Metalshub cost?

See our Pricing page via this link .

Question 1

Why should I digitalise how I buy, sell and trade raw materials?

Accepted Answer

The metals, mining & recycling industry faces numerous challenges, including security of supply, geopolitical uncertainty, financial pressure, compliance requirements and sustainability needs. Other industries have shown that digitalisation is a big part of the solution. Yet our industry oftentimes still relies on manual, opaque and complex procurement and sales processes. We believe that a “best-of-breed” platform specifically built for the industry, like Metalshub, is the ideal way to turn these challenges into opportunities. Others have already shown that by digitalising with Metalshub, companies can generate sustainable bottom-line impact, realise process efficiencies, take data-driven decisions, as well as embed compliance into their workflow. All while fostering healthy personal business relationships and connections with suppliers and customers.

Question 2

Why should I choose Metalshub over other non-industry-focused platforms and software?

Accepted Answer

Repeatedly, Metalshub has proven to be the preferred solution for industry leaders over non-industry-focused platforms and software like SAP Ariba, Coupa, Salesforce and others. Given the unique requirements of raw materials, including unique product specifications and pricing conventions, other platforms often require significant and costly customisation. On the other side, Metalshub’s “best-of-breed” platform offers functionalities tailored to the needs of the industry that can be implemented in less than 20 working days.

Question 3

What languages does Metalshub’s platform support?

Accepted Answer

Metalshub can be used in English, Chinese, Spanish, French, Italian, Portuguese and German. The platform is available in all countries free of sanctions and has active users from all continents.

Question 4

Where is Metalshub available?

Accepted Answer

Metalshub is a global digital platform. Producers, consumers, and traders from all countries and regions are welcome to register.

Question 5

Can I use Metalshub on mobile devices?

Accepted Answer

Yes. Our platform is available both on desktop and mobile. All features work and are accessible via your phone.

Question 6

Is Metalshub a marketplace?

Accepted Answer

Metalshub is a platform that combines marketplace and software features for efficient markets. The platform connects you with numerous counterparties and allows you to discover new buyers and/or suppliers. Beyond that, it offers a wide range of additional features that help companies digitalise their sales, procurement and tolling processes, including contract management, inventory management, data analytics, and many more.

Question 7

Will implementing Metalshub negatively impact my personal relationships to buyers/sellers?

Accepted Answer

No. Metalshub enables your processes to run more efficiently and frees up more time to build healthy, long-term relationships with your business partners.

Question 8

How much does Metalshub cost?

Accepted Answer

See our Pricing page via this link.

Question 9

How long does implementing Metalshub take?

Accepted Answer

On average, customers have implemented Metalshub in 20 working days or less. Our industry-trained Customer Success team will guide you throughout the onboarding process and ensure all users and counterparties are properly trained before the official launch.

Question 10

What does the registration process look like?

Accepted Answer

Every company that wants to register with Metalshub is vetted in a thorough Know-Your-Customer (KYC) check. The process takes, on average, two days when all documentation is readily available. The check includes the verification of general business information (name, address, VAT number, etc.), incorporation documents, ultimate beneficial ownership structure, as well as due diligence of sanctions, politically exposed persons (PEP) and watchlists. If you have any additional questions about the process, contact us via kyc@metals-hub.com.

Question 11

What documentation is required for the Know-Your-Customer (KYC) check?

Accepted Answer

For the KYC process, companies will need to present valid general business information, a letter of incorporation and information on the ultimate beneficial ownership structure/shareholder structure. If you have any additional questions about the process, contact us via kyc@metals-hub.com.

Question 12

Who can I contact for technical support?

Accepted Answer

If you are already registered, the quickest way to get support is to contact your Customer Success Manager. Alternatively, you can also write to us via success@metals-hub.com or call us via 0049 211 97633620 (Mo-Fr, 9am-5pm CET).

Question 13

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our platform can be easily connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 14

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware, which is not shared with other parties; only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against unauthorised access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use the industry-standard Secure Sockets Layer (SSL) protocol, which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use a state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

Question 15

Does Metalshub buy, sell or trade raw materials itself?

Accepted Answer

No. We are an independent platform provider. We have never and will never buy, sell, trade or hold any inventory/raw materials.

Question 16

Who owns Metalshub?

Accepted Answer

Metalshub is a private company and is not affiliated with or owned by any corporation active in the wider metals, mining & recycling industry. The company is partially owned by the management, as well as individual shareholders and renowned venture capital investors. Metalshub is fully impartial and independent, and does not receive funding from any producer, consumer or trader of metals. Therefore, there are no conflicts of interest or hidden agendas.

Question 17

Is Metalshub the same as Metals Hub?

Accepted Answer

Yes. While Metals Hub GmbH is the company’s legal name, it operates under the brand name Metalshub — written as one word — which refers to its digital platform for raw material procurement and sales. In everyday use, most people refer to both the company and the platform simply as Metalshub.

Improve the Way you Buy and Sell
Raw MaterialsImprove the Way you Buy and Sell Raw Materials

Why Metalshub?Why Metalshub?

Reduce Raw Material Cost

Optimise Raw Material Sales

Ensure 100% Compliant Trading

Remove Process Inefficiencies

Leverage Data

Reduce Raw Material Cost

Optimise Raw Material Sales

Ensure 100% Compliant Trading

Remove Process Inefficiencies

Leverage Data

Platform for All Your NeedsPlatform for All Your Needs

What Users Say About UsWhat Users Say About Us

Frequently Asked QuestionsFrequently Asked Questions

Improve the Way you Buy and Sell Raw MaterialsImprove the Way you Buy and Sell Raw Materials

Reduce Raw Material Cost

Optimise Raw Material Sales

Ensure 100% Compliant Trading

Remove Process Inefficiencies

Leverage Data

Reduce Raw Material Cost

Optimise Raw Material Sales

Ensure 100% Compliant Trading

Remove Process Inefficiencies

Leverage Data

Why should I digitalise how I buy, sell and trade raw materials?

Why should I choose Metalshub over other non-industry-focused platforms and software?

What languages does Metalshub’s platform support?

Where is Metalshub available?

Can I use Metalshub on mobile devices?

Is Metalshub a marketplace?

Will implementing Metalshub negatively impact my personal relationships to buyers/sellers?

How much does Metalshub cost?

How long does implementing Metalshub take?

What does the registration process look like?

What documentation is required for the Know-Your-Customer (KYC) check?

Who can I contact for technical support?

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Where is the data stored and handled that I input into Metalshub?

Does Metalshub buy, sell or trade raw materials itself?

Who owns Metalshub?

Is Metalshub the same as Metals Hub?

Improve the Way you Buy and Sell
Raw MaterialsImprove the Way you Buy and Sell Raw Materials