Frequently Asked Questions

Frequently Asked Questions

Where is Metalshub currently available?

Metalshub is a global marketplace for all buyers and sellers of metals and ferroalloys. The initial geographic focus is on deliveries to Europe, whereas the source of material can be anywhere in the world.

Who can join Metalshub?

Metalshub is open to all companies that buy or sell physical metals and ferroalloys.

Why should my company join Metalshub?

Metalshub provides an efficient and digital way of buying and selling metals and ferroalloys. Moreover, you can extend your customer or supplier base with trusted counterparties.

Who are the shareholders of Metalshub?

The majority of the shares are held by the two founders. Moreover, Metalshub is funded by a group of independent business angels. Metalshub does not receive funding from any metal producer, consumer or trader. There are no conflicts of interests or hidden agendas.

What experience does the Metalshub team have?

The Metalshub team has a wealth of experience in the metals and ferroalloys industry. There are team members from major producers, traders and metals logistics companies with expertise in the areas of marketing, trading, logistics and warehousing, and contracting.

Is the identity of successfully onboarded users disclosed?

The identity of users will be disclosed to other users when they join Metalshub. This enables users to determine which parties they would like to conclude transactions with.

Who can see the tenders which I initiate?

You can choose to make it public (visible to all registered Metalshub users) or only visible to users which you select. You are in control.

Is my identity disclosed if I start a tender?

This is entirely up to you. You can reveal your identity to the public when you initiate a tender or you choose to remain anonymous. In the latter case, your identity is only disclosed to the other party when that party responds to your tender by placing a binding bid or offer. It is legally required that both parties know each other’s identity before concluding a contract.

Is my identity disclosed if I place a bid or an offer in response to a tender?

Yes, your identity will be revealed to the initiator of the tender only but not to the general public. Nobody other than the initiator knows that you are participating in the tender.

What GTCs apply when a transaction is agreed on Metalshub?

The General Terms Conditions (GTCs) are set by the initiator of a transaction. The initiator may use the neutral Metalshub GTCs or use his own GTCs. The Metalshub GTCs are state of the art and balanced and therefore can expedite the process of reaching an agreement.

What services will Metalshub offer?

Registered users can start tenders or place bids or offers in response to a tender. Product categories that are initially tradable:

  • Chrome, Manganese, Molybdenum, Nickel, Niobium and Vanadium

Moreover, Metalshub will offer the following services:

  • Logistics services
  • “Know Your Customer” (KYC) due diligence
  • Credit insurance services
  • Assaying and quality assurance services
  • Trade and receivable financing

At this stage, Metalshub will not provide clearing services. When a transaction is closed, a contract is formed directly between Buyer and Seller. Metalshub is not party to the trade.

How does Metalshub make money?

It is free of charge to join Metalshub. We will charge a transaction fee only when a seller concludes a deal. That’s it, no hidden fees or margins. Users will have full transparency over their costs.

How does Metalshub keep my data safe?

Data privacy and security are very important priorities for Metalshub.

1.) At Metalshub we apply a strong SSL encryption to every information transmission between the user device and our server. Our SSL certificates are of highest encryption quality and Metalshub had to undergo several checks in order to obtain the certificates.

2.) Our marketplace is built on a very secure framework. We proactively monitor our application 24/7 and do regular penetration tests to measure and harden potential vulnerabilities of our application. Data is stored encrypted in our database.

3.) At Metalshub we host our application in Germany in a certified data center with very restrictive access control to the servers. Our server infrastructure is redundant so that in case of a fire or another incident the application starts to work from a different server and no data is lost.

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