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Frequently asked questions

General

Metalshub is a global marketplace. Producers, consumers, and traders from all countries and regions are welcome to register.
The headquarters of Metalshub is located in Düsseldorf, Germany.
The majority of the shares are held by the two founders (Dr. Sebastian Kreft and Dr. Frank Jackel). Moreover, Metalshub is funded by a group of business angels and financial investors. Metalshub is fully impartial and independent, does not receive funding from any producer, consumer or trader of metals. Therefore, there are no conflicts of interests or hidden agendas.
The Metalshub team has extensive experience in the metals and ferroalloys industry. There are team members who worked previously for major metals producers, traders and logistics companies with expertise in the areas of marketing, trading, logistics, warehousing, and contracting.

Registration & Fees

Metalshub is open to all companies that buy or sell physical metals or ferroalloys. 'Register' now. It will take you less than 3 minutes!
Among other benefits, Metalshub provides an efficient and digital way of buying and selling metals and ferroalloys. Moreover, you can extend your customer or supplier base with trusted counterparties worldwide.
No, both registration and membership are free.
Metalshub charges a transaction fee only when a deal is concluded. That is it, no hidden fees. Users have full transparency over the costs. Transaction fees vary by listing. The standard fee for ferroalloys is 0.4% and for nickel 0.25%. Fees are capped at a maximum of 1,000€ per transaction and there is a minimum of 35€. On "Contract Mode" listings, the transaction fee is payable by the seller when a negotiation is confirmed. On "Termsheet Mode" listings, the transaction fee is equally split and payable by both parties.

Marketplace

Over 600 companies are currently registered and approved on the marketplace.
Transactions can be made in USD, EUR, GBP, and CNY. More currencies will follow.
Yes, one company can have multiple users. Users register individually and upon confirmation from the company master user, the user will be added to the company account.
You can choose to make your listings public (visible to all approved Metalshub users) or only visible to users which you select. It is up to you!

Metalshub recommends to:

  • - set the validity of the listings between 1 -3 working days

  • - use the Neutral GTC provided by Metalshub as an option for the negotiations

  • - provide timely feedback to all counterparties involved in a negotiation

  • - create all your product profiles on 'My Hub' so that you get automatic notifications every time that there is activity related to your products on the marketplace

'Users come for the network and stay for the tool' - Trusted, efficient, intuitive
The metals and ferroalloys markets are extremely dynamic, and negotiating with the same counterparties will not guarantee that they will still be always the ones able to give you the most favorable prices and terms. Metalshub helps companies expand their business opportunities globally without the administrative inefficiency of traditional negotiations.

Services & Products

Metalshub currently handles 16 main product categories. The complete list of metals and ferroalloys can be found on the 'Products' . More products to come. Are you missing a product? Contact us: 'info@metals-hub.com'
Registered users can create listings to buy (Request for Offers) or sell (Request for Bids) or respond to existing listings on the marketplace.

In addition, Metalshub offers the following services:

  • - Logistics

  • - Know Your Customer (KYC) reports

  • - Credit insurance powered by Euler Hermes

  • - Financing

  • - REACH advice

  • - Sampling and assaying

Metalshub offers logistics services after a user has successfully closed a negotiation on the marketplace. It just takes a few clicks. The services cover:
  • - Ground transportation

  • - Ocean freight

  • - Customs clearance

  • - Fiscal representation

These services are provided by Metalshub directly through carefully selected partners. Note that all these services are optional.

Data & Security

This is entirely up to you. You can reveal your identity to all Metalshub users when you publish a listing on "Contract Mode", except to companies that you decide to exclude. You can also remain anonymous if you publish a listing on a "Termsheet Mode" meaning that your identity will not be shown to any Metalshub user on the marketplace. Your identity will be available to the counterparty only after all the conditions of the negotiation are agreed. Until that moment, both of you remain anonymous to each other.
Your identity will be disclosed only if the owner of the listing also shows his identity. If the owner of the listing does not reveal his identity, meaning that the listing is anonymous, your identity will be available to the counterparty only after all the conditions of the negotiation are agreed. Until that moment, both of you remain anonymous to each other.
Data privacy and security are very important priorities for Metalshub. 1.) At Metalshub we apply a strong SSL encryption to every information transmission between the user device and our server. Our SSL certificates are of the highest encryption quality and Metalshub had to undergo several checks in order to obtain the certificates. 2.) Our marketplace is built on a very secure framework. We proactively monitor our application 24/7 and do regular penetration tests to measure and harden the potential vulnerabilities of our application. Data is stored encrypted in our database. 3.) At Metalshub we host our application in Germany in a certified data center with very restrictive access control to the servers. Our server infrastructure is redundant so that in case of a fire or another incident the application starts to work from a different server and no data is lost.

Legal

The General Terms and Conditions are negotiable on Metalshub, it is possible to agree on the buyer's GTC, the seller's GTC, 'Battle of the Forms' or Neutral GTC provided by Metalshub. The Neutral GTC are balanced and fair for both sellers and buyers. Selecting them can, therefore, accelerate the process of reaching an agreement. More information on GTC can be found 'here'.
The transaction confirmation agreed between the buyer and the seller on Metalshub comprises a legally binding contract. The contract can only be canceled if both parties agree to do so.
When a transaction is closed, a contract is formed directly between the buyer and the seller. Metalshub does not get involved in the payment process.
You must first contact the counterparty with whom you have closed your contract. In case you can not resolve the dispute, you can contact Metalshub. Metalshub will try to mediate and resolve the dispute in a mutually and acceptable way.
It is possible to check and book credit insurance through Metalshub.
First of all, the buyer and the seller close a legally binding contract on Metalshub, if a counterparty defaults on the contract, it will possible to litigate. To minimize the risk that of this happening, Metalshub performs a due diligence check on all registered companies. In addition, there is a counterparty rating system that provides you with a track record of your counterparty.

Credit insurance

It can take up to 90 days.

REACH

Metalshub can help you with your REACH registration. To get a fast quote, please complete this 'form' . Within 24 hours, we will provide you with a detailed overview of the costs. This service is free of charge. If you decide to go ahead, Metalshub will get your materials REACH registered in cooperation with REACH Advice GmbH. More information 'here'.
A sample of the material needs to be provided. From this point, a REACH registration takes a minimum of three weeks.

How to

Sellers and buyers can use the Smart Calculator (SmaC) to estimate both, the overall trucking and credit insurance costs when negotiating. Please note these services are optional. Here is the step-by-step guideline (https://www.metals-hub.com/wp-content/uploads/2019/01/Using-SmaC.pdf), and a short 'video'.
To update your company profile click on the small arrow on the menu on the upper-right side and select the option “Company profile”. You can enter the logo and the website of your company. If you need to change the VAT number, address or name, please contact us 'info@metals-hub.com' . (See the step-by-step guidelines https://www.metals-hub.com/static/Updating-my-Company-Profile-on-Metalshub.pdf)
Depending on the operating system, Google's Android, Apple's iOS, the steps differ. Please check out the step-by-step guideline here (How-to-save-Metalshub-as-an-App_V02.pdf)
To add delivery or storage locations, please click on the small arrow on the menu on the upper right side and select the option “Company profile”. You can add as many delivery and storage locations as you need. Otherwise, you can contact us at 'info@metals-hub.com' . (See the step-by-step guideline https://www.metals-hub.com/wp-content/uploads/2019/01/Updating-my-Company-Profile-on-Metalshub.pdf)
After a deal is concluded on Metalshub, both the buyer and seller get the possibility to rate each other:
- The buyer is able to rate the seller when the products are delivered
- The seller is able to rate the buyer when the payment is made
A rating is always anonymous and consists of a 5-star scale and optional comments. Both sellers and buyers are rated based on aspects such as reliability, logistics, and quality of the product. More information 'here'.

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